Overlander and Gillis Unit

Nursing home facilities in British Columbia have one licensed pharmacy that is contracted to provide pharmacy services for their residents.

Overlander and Gillis have contracted Kipp-Mallery Pharmacy to provide their pharmacy services, which include:

  • Timely processing, packaging and delivery of medications
  • Comprehensive medication reviews and medication problem solving
  • Dedicated pharmacist for your facility or home
  • After-hours number to a pharmacist for medication-related questions or emergency supplies of medication
  • We can supply compression socks, ostomy supplies, hip protectors and a wide-variety of other home-health needs for your residents


Medication Coverage:

Overlander and the Gillis Unit of Gillis House provide long-term care services, but are classified as Extended-Care Facilities and thus are licensed under the Hospital Act.  Residents of Hospital Act facilities are NOT eligible for PharmaCare coverage.  Instead of PharmaCare coverage, the facility has a formulary (or list) of medications that the facility pays for, and any drug not on the facility’s formulary is considered a non-benefit drug and is the responsibility of the resident.  These formularies are often quite different from PharmaCare’s benefit list, and if transferring from another long-term facility that had Plan B PharmaCare coverage, into a hospital act facility, you may find some drugs that were paid for previously, you may now have to pay for, and also some drugs that you were paying for are now covered for you.  If you have any concerns regarding what is or is not covered for you or your loved one, please contact us at 250-372-2531, Option #3.


Alternate Coverage:

If you or your family member have any of the following, please contact us as soon as possible to ensure we have all of the appropriate coverage information:

  • NIHB – status coverage
  • DVA – Veteran’s coverage
  • RCMP
  • WCB/ICBC Coverage
  • Extended Health Plans
  • Any other medical plans that provide prescription coverage


Medication Orders:

All medications, whether they are prescription items or over-the-counter items, require an order from the resident’s doctor or specialist.  Once the order is received from the physician or specialist, then pharmacy will fill and deliver these to the facility.

All re-ordering of medications is done by nursing staff when supplies run low.  Once the request is received by the pharmacy, the medication is filled and sent to the facility.


Patient Accounts:

Each patient in a facility will have a pharmacy charge account.  Any medication that is a non-benefit will be charged to the patient’s account.  Other items that may also be charged to these accounts include home health supplies such as hip protectors, or compression stockings, and any other items requested from the front store.

Statements of these accounts are sent out once a month for payment, either directly to the resident/person financially responsible or to the facility.  If the statement is sent directly to the facility, they will pay the account and take the payment from your comfort account.  If sent directly to the resident/person financially responsible, then payments should be made to the pharmacy each month.  For any account over 60 days in arrears, the pharmacy reserves the right to withhold the dispensing of any medication requiring payment from the resident.  If you are having difficulty with your account and would like to explore a payment plan, please contact our accounting department at 250-372-2531, option #5.  If you would like to explore options for alternative medications that may be covered, please contact our long-term care department at 250-372-2531, option #3.

Payment options include:

  • In-store (cash, cheque, debit and credit card)
  • Mail Payment (cheque)
  • Credit Card Payments via phone, or left on file in the pharmacy for monthly processing
  • Telephone, in-branch or internet bank payments
    • Use the account number located on your monthly statement
    • If paying for more than one account, please set up a separate bill payment for each individual account
    • The following is a list of banks that will be able to process your payment:
      • Bank of Montreal
      • CIBC
      • Credit Union (Central 1)
      • Royal Bank
      • Scotiabank
      • TD Canada Trust

Kipp-Mallery Pharmacy

Phone: 250-372-2531 or 1-800-482-0134
Fax: 250-372-1736 or 1-866-688-1736

Kipp-Mallery Landmark

Phone: 236-425-0025
Fax: 236-425-0040

Kipp-Mallery Dallas

Phone: 778-469-5271
Fax: 778-469-5274